This manual is divided into nine sections as described below. Section 1 Service Call Procedures This section describes the structured process for determining the type and sequence of actions that are performed during a service call. Section 2 Status Indicator RAPs This section contains the Repair Analysis Procedures (RAPs) necessary to repair all faults other than image quality faults. Section 3 Image Quality RAPs This section contains the Repair Analysis Procedures (RAPs) that are used to diagnose image quality defect problems. Section 4 Removal/Replacement and Adjustment Procedures This section contains the removal, replacement, and adjustment procedures for components of WorkCentre 5016, 5020. Section 5 Parts List This section contains a list of spare parts list for the WorkCentre 5016, 5020. Section 6 General Procedures/Information This section contains frequently used procedures that relate to the diagnosis, setup, or opera- tion of the machine. It also contains pertinent information that will not be found in any other part of the service documentation. Section 7 Wiring Data This section contains the wiring information for the WorkCentre 5016, 5020. It contains a con- nector list/locator, wirenet diagrams, and Block Schematic Diagrams (BSDs) for the following chains: Chain 1 Standby Power Chain 2 Mode Selection Chain 3 Machine Run Control Chain 4 Start Print Power Chain 6 Imaging Chain 7 Paper Supplying Chain 8 Paper Transportation Chain 9 Marking Chain 10 Fusing and Copy Transportation